Customer Comments

• Real-World Selling is the most practical book on professional selling I have ever read in my fifteen years as an account representative. Your concise and pragmatic book covers all the necessary considerations to be successful in sales.

  
  -Neal Bogart
   Account Representative, Water Ink Technologies

• Your presentation on Personality Pointers was put immediately to work at UPS. It was valuable training that really got our staff of experienced salespeople thinking. The content was very applicable to our business.

  
  -UPS
   Dallas, TX

• I enjoyed Maura's presentation and her no nonsense approach to the basics. The basics are what I see companies get away from so many times and it would seem that it is the easiest thing to do. Maura's humorous presentation with "back to the basics" had me thinking about the gaps in my own customer service and those of my team.

  
  -AVP-Business Banking Community Credit Union
   Richardson, TX

• My staff and I have been applying what we learned in your Real-World Selling program on persuasion. We’ve been getting some great results. One of my account managers had an important meeting with a customer. He was able to read this customer and quickly create rapport. As a result, he sold a $250,000 project.

  
  -George Athens
   Vice President TDIndustries Dallas, TX

• I wanted to let you know that as a result of your work I have been able to shorten my sales cycle with my customers.

  
  -Susan Boze
   Vice President of Business Development Entrust One Facility Services, Inc.

• Maura is an excellent presenter with lots of energy and draws lively interaction. The handout was very appropriate and useful. I carry the handout with me.

  
  Solvay Pharmaceuticals

• As a result of your Customer Service training I have found that my staff is better able to focus on understanding our customers. My staff is asking the right questions to learn what our customers’ issues are instead of taking a defensive approach. I believe their new level of service will lead to increased customer retention.

  
  -Molly Myers
   Account Coordinator Supervisor Total Petrochemicals

• I recently attended your program on Persuasion for Project Management Success and found it very useful, so much so, that I requested my staff to also attend. My superintendents reported to me that they learned more useful information from this program than any other 4 hour program they had attended. This is quite a compliment since TDIndustries continually provides our staff with extensive training across many performance areas.

  
  -Bruce Arapis
  Production Manager Major Projects
  TDIndustries

• I got excellent feedback on your presentation “Skills for Winning Performance.” With the skills you present, participants can improve themselves and make the necessary contributions to their companies.

  
  -Robert Droke
   Manufacturing Director TAC Americas, Inc.

• Our salespeople’s questioning has improved dramatically. Now they are asking questions before they begin to describe our services. The Value Add list you developed during the seminar is now a critical selling tool for members of our staff.

  
  -Scott Edwards
   Dallas Branch Manager Techniki Informatica

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